With the rapid development of science and technology, servo electric screw presses are more and more widely used in the industrial field. This high precision pressure equipment is essential to the production process of the enterprise. However, when users choose this equipment, in addition to considering the quality and performance of the equipment itself, they often pay more attention to the after-sales service of the manufacturer. So, what kind of after-sales service can make servo electric screw press users really satisfied? This paper will discuss from five aspects.

First, rapid response and professional technical support

When equipment fails, what users need most is a quick and professional solution. Therefore, providing 24-hour online customer service and professional technical support is very necessary. Manufacturers should establish a highly professional knowledge and rich experience of the after-sales service team, can receive the user's problem at the first time to give a solution to ensure that the equipment as soon as possible to return to normal operation.

Second, careful equipment installation and commissioning

The detailed installation and commissioning of the equipment directly affects the user experience. The manufacturer shall provide trained engineers to install and debug the equipment to ensure that the equipment is in the best condition before it is put into use. At the same time, for the operation and maintenance of the equipment, the manufacturer should also provide detailed training courses, so that the operator can master the operation and maintenance of the equipment.

Third, regular maintenance and maintenance

The stable operation of the equipment is inseparable from regular maintenance and maintenance. Manufacturers should regularly check and maintain the equipment, discover and solve possible problems in advance, and extend the service life of the equipment. At the same time, manufacturers can also provide users with customized maintenance and maintenance plans according to the actual situation of equipment use.

Fourth, establish user profiles and provide personalized services

In order to better meet the needs of users, manufacturers should establish user files after the sale of equipment to record the use of users and feedback. Through this information, manufacturers can better understand the needs of users and provide personalized services. For example, to provide users with customized equipment solutions, and regularly send equipment usage reports to users.

Five, quality warranty and maintenance services

Quality warranty and repair services are important factors for users to choose equipment. Manufacturers should provide comprehensive warranty services to ensure that users can get timely and professional maintenance services when equipment problems occur. At the same time, manufacturers should also provide nationwide warranty service, so that users can enjoy convenient service no matter where they are.

To sum up, in order to make the user of the servo electric screw press truly satisfied, the manufacturer must provide rapid response, professional technical support, meticulous equipment installation and commissioning, regular maintenance and maintenance, and high-quality warranty and repair services. Through the above five aspects of high-quality service, manufacturers can not only improve user satisfaction, but also enhance the competitiveness of enterprises, to win more market share.